Refund policy

Returns and Order Cancellation Policy

1. General Right of Withdrawal (For Consumers)
Under Government Emergency Ordinance 34/2014, the consumer (natural person) has the right to withdraw from a distance contract within 14 calendar days of the date on which they took physical possession of the products, without having to give a reason.

  • The 14 day right of return applies only to products held in the shop's standard stock at the time of the order.
  • Legal entities (Buyers who placed the order using a company's details or tax number) do not benefit from the legal 14 day right of return. In B2B contracts, a return is accepted solely at the Seller's discretion and may involve a restocking fee.

2. Exceptions to the Right of Return (Non-returnable Products)
The following categories of product may NOT be returned, whether the purchase was made by a natural person or by a legal entity:

  • Special Orders: Parts, equipment and accessories that are not part of the shop's usual stock and that were imported or ordered from external suppliers on a firm order from the Buyer (including those for which an advance was charged).
  • Personalised Products: Goods made to the specifications given by the Buyer or clearly personalised.
  • Unsealed Products: Items that cannot be returned for reasons of health protection or hygiene (for example helmets, balaclavas, fireproof underwear, ear plugs) once the original seal has been broken.
  • Used or fitted parts: Mechanical or electronic parts that show signs of fitting, that have been used on track or on public roads, or that were damaged by incorrect installation in unauthorised workshops.

3. Reduction in the Value of the Goods
The Buyer is responsible for any reduction in the value of the products resulting from handling beyond what is needed to establish the nature, characteristics and functioning of the products.

  • Products eligible for return must be sent back in their original condition, in the manufacturer's packaging (as intact as possible, with no adhesive tape stuck directly onto the original box), with all labels, manuals and accessories included.
  • If the returned product shows scratches, mechanical impact, traces of grease or oil, missing parts or wear, the Seller reserves the right to withhold an amount from the value of the product to cover that loss in value, an amount that can reach 100% of the value of the part if it can no longer be sold as new.

4. The Exact Return Procedure
To start an eligible return, these steps are mandatory:

  1. The Buyer notifies the intention to return by sending an e-mail to contact@letsrace.ro, stating the order number, the contact details and the products they wish to return.
  2. After receiving written confirmation from our support team, the Buyer sends the parcel by courier to the address: Str. Mărăști nr. 4, bl. C2, et. 1, Câmpulung, Argeș County (DRIVE BY WIRE SRL).
  3. The shipping cost of returning the products is borne solely by the Buyer. The parcel must be packed properly to prevent damage in transit.
  4. Parcels sent through Poșta Română and parcels with cash on delivery at destination are not accepted. They are refused automatically.

5. Refund

  • The refund is made to the IBAN bank account given by the Buyer in the return e-mail.
  • The legal refund term is a maximum of 14 days from the date the returned product is received and technically checked at our warehouse.
  • For orders that had free shipping at the time of purchase, if a partial return brings the final value of the retained order below the free shipping threshold, the cost of the original shipping is withheld from the refunded amount.