Shipping policy
Delivery Policy
1. Order Processing Time
Orders placed on our site are processed within 1 to 2 working days (Monday to Friday, excluding public holidays). For products marked "To order" (Special Orders), processing time starts once the advance payment is received and is communicated individually, depending on the logistics of the external manufacturer. Once the order is handed to the courier, you receive an e-mail or SMS confirmation containing the tracking number (AWB).
2. Delivery Methods and Costs
The exact delivery cost is calculated and shown automatically at checkout, depending on the method chosen, the value of the cart, the dimensions of the products and the payment method.
Processing fee for Cash on Delivery: Customers who choose the "Cash on delivery" payment method (payment to the courier or at the locker) are charged an additional fixed fee of 10 RON, which covers the cost of the courier company handling the cash. This fee applies whatever the total value of the order. To avoid it, we recommend paying online by bank card.
Locker delivery (Sameday Easybox): Fixed cost of 10 RON for orders up to 800 RON (paid by card).
- FREE DELIVERY for orders over 800 RON.
- Important Easybox limits: Delivery depends strictly on the physical dimensions (largest compartment 47 x 44 x 39 cm) and the weight of the parcel (maximum 20 kg). If you select this method but we find that the products exceed these figures, we reserve the right to contact you to redirect the parcel to a physical address.
Standard delivery (Courier to the address): Fixed cost of 25 RON for orders up to 800 RON (paid by card).
- FREE DELIVERY for standard orders over 800 RON.
Extra kilometres (Outside the coverage area): Partner couriers (for example Fan Courier) charge an additional fee for localities outside their standard coverage area. The fixed cost shown at checkout does not include this fee. If the delivery address is in a zone with extra kilometres, we will contact you by phone or e-mail before dispatch to tell you the exact cost. You will then have the option of paying the shipping difference, of collecting the parcel free of charge from the nearest courier office or hub, or of cancelling the order.
Exceptions, Bulky or Oversized Products: Some motorsport products exceed the weight or volume couriers normally accept (for example body panels, sport seats, roll cages, wheels, exhaust systems). These products can NOT be delivered to an Easybox and do NOT qualify for the free delivery threshold above 800 RON. A special fixed oversized delivery fee applies, shown transparently at checkout, whatever the total value of the order.
3. Transit Times and Collecting Parcels
Standard delivery to an address normally takes between 1 and 3 working days from dispatch. For Easybox orders: after you receive the SMS or e-mail notification from Sameday, you have a limited period (generally 36 to 48 hours) to collect the order from the locker. Please keep to this period so the parcel is not returned automatically.
4. Checking the Parcel on Delivery
Performance parts can be fragile and need careful handling. On courier delivery: please check that the packaging is physically intact in the presence of the courier. If the packaging is badly damaged, refuse the delivery or ask for a damage report to be drawn up. On Easybox delivery: if you find on opening the compartment that the packaging is visibly destroyed, please photograph the parcel while it is still in the locker and contact us urgently, before unsealing the product. Later complaints about transit damage cannot be resolved in your favour without evidence or a damage report.
5. Delivery Problems and Unclaimed Parcels
We reserve the right to cancel an order, or to ask for payment in advance on future orders, in the case of customers who deliberately do not collect their parcels from the Easybox within the allotted time or who refuse delivery at the physical address without reason.